FAQ'S

About 8HEARTS

WHAT MAKES US SPECIAL?

We are the only provider of true 100% Hearts & Arrows diamond jewellery in the world. No other retailer has matched our quality and craft when it comes to consistently cutting diamonds to the exact, precise parameters that meet our standards.

The amalgamation of our unique jewellery designs, with the right gold and our immaculate diamonds creates a divine union that is only available at 8HEARTS.

WHERE IS 8HEARTS LOCATED?

8Hearts is located in the Diamond city, Surat, India – known for its impressive jewellery and diamond production. However, we ship to Taiwan, Canada, and all over India.

WHAT DOES 8HEARTS MEAN?

In the ancient meaningful language of India, Sanskrit :

  • “rooh” means the pure spirit / soul.

  • “angi” means to decorate god.

Marrying together the two words, we aim to create jewellery pieces which deserve to be an ornament worn by god.

WHO ARE V&V JEWELDIAM?

V&V Jeweldiam is our parent company in which we mostly deal with Ideal Hearts and Arrows cut loose diamonds.

IS THERE ARE 8HEARTS STORE I MAY VISIT?

Yes! We keep several of our best-selling and most trending designs in stock at our office in Surat. Feel free to come and have a look.

A 8Hearts partner will be available for one-on-one consultations and assist you in choosing the right jewellery design and diamond, to purchasing it and having it delivered to your door step.

8HEARTS Diamonds Jewellery

WHAT KIND OF JEWELLERY DO YOU OFFER?

At 8Hearts, we specialize in creating Ideal Hearts & Arrows Cut Round Diamond Jewellery. Currently, we have a wide selection of rings, earrings, pendants for both daily wear and special occasions.

CAN I COMMISSION A CUSTOM DESIGN?

Yes, please contact our Customer Delight team and they will happily help you. You can contact our customer delight team via phone (+91 80976 48599), WhatsApp, email or the contact us page available on our site.

IS MY JEWELLERY AUTHENTIC, CERTIFIED AND HALLMARKED?

All diamond jewellery bought from 8Hearts is authentic. Every individual piece is hallmarked, and a certificate is provided with it. For any diamonds used in a jewellery design that are 0.30carat and up, a GIA certificate will also be provided.

CAN I ORDER A JEWELLERY PIECE IN A SIZE THAT IS NOT OFFERED ON THIS SITE?

Yes, please contact our Customer Delight team and they will happily help you. You can contact our customer delight team via phone (+91 80976 48599), WhatsApp, email or the contact us page available on our site.

CAN I RE-SIZE MY RING?

Yes, please contact our Customer Delight team and they will happily help you. You can contact our customer delight team via phone (+91 80976 48599), WhatsApp, email or the contact us page available on our site.

DOES THE PENDANT COME WITH A CHAIN?

Sorry but a chain is not provided with the pendant, The price mentioned near the pendant is for the pendant only.

DOES 8HEARTS USE OR TAKE PART IN THE SELLING OF CONFLICT DIAMONDS?

No. We have strict checks in place to prevent the use of any conflict diamonds. All our diamonds are conflict-free and sourced from diamond retailers that are certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

I CAN NOT FIND THE PIECE I WANTED ON YOUR STORE ANYMORE, CAN I STILL ORDER IT?

We might be able to help you create the piece. Please contact our Customer Delight team and they will happily help you. You can contact our customer delight team via phone (+91 80976 48599), WhatsApp, email or the contact us page available on our site.

8HEARTS Signature Hearts & Arrows Diamonds

WHAT ARE HEARTS & ARROWS?

Hearts & Arrows are a special form of ideal cut diamonds which require very exact parameters and superior craftsman ship to create. Hearts and arrows diamonds have a radial pattern of 8 hearts when seen from the bottom (pavilion view), and a radial pattern of 8 arrows when seen from the top (table).

Only 1% of the world’s diamonds can be said to be Hearts & Arrows. Learn more about what Hearts & Arrows are in our H&A guide.

WHAT MAKES YOUR DIAMONDS DIFFERENT THAN OTHERS?

Our diamonds are strictly 100% ideal cut hearts & arrows natural diamonds with colour grade D-I, and clarity IF – VS. Furthermore, we only use the Ex.Ex.Ex. Plus cut in all our diamonds. Anything else does not meet our quality and value standards which is why we do not promote nor sell them.

SPECIFICALLY, WHA TMAKES YOUR HEARTS & ARROWS CUT DIAMONDS DIFFERENT THAN ANY OTHER BRAND'S HEARTS & ARROWS?

Only we, at 8Hearts, have been able to master the art of consistently creating a 100% Hearts and Arrows pattern in all our diamonds (from small carat weight diamonds to large carat weight diamonds) without any visible inclusions. Most other retailers, tend to sell diamonds as H&A even when serious defects appear in the pattern. Feel free to visit our H&A Guide to learn more about how we are different.

ARE HEARTS AND ARROWS DIAMONDS WORTH IT?

Yes. Hearts & Arrows diamonds exhibit a large amount of fire and brilliance and are extremely well-proportioned and symmetrical. Hearts & Arrows diamonds appear larger and more vivid than non-H&A diamonds of the same carat weight.

WHAT SHAPES, COLOUR AND CLARITY DIAMONDS DO YOU RETAIL

Shapes : round cut diamonds

Colour : D-H

Clarity : IF – VS

ARE ALL YOUR DIAMONDS NATURAL (EARTH-GROWN)?

All diamonds promoted and sold by 8Hearts and our parent brand, V&V Jeweldiam, are natural and untreated.

WHAT CERTIFICATIONS DO YOU PROVIDE FOR YOUR DIAMODNS?

We provide a 8Hearts Quality Promise Certificate and a Hallmark with all our jewellery designs. We also provide IGI, GIA or Sarine certificates if requested, for an additional charge.

Shipping And Delivery

HOW LONG WILL IT TAKE TO SHIP MY JEWELLERY?

For make-to-order jewellery pieces, there is a 15-day hold before we ship your jewellery. For all other jewellery pieces we ship your jewellery within 3 business days.

HOW MANY DAYS DOES IT TAKE IN TRANSIT?

Yes.

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. International orders are coming soon.

DOES 8HEARTS SHIP INTERNATIONALLY?

  1. Not yet but coming soon, however we do ship internationally for special occasions and certain designs. We ship  Please contact our Customer Delight team and they will happily help you. You can contact our customer delight team via phone (+91 80976 48599), WhatsApp, email or the contact us page available on our site.

CAN I CHANGE MY SHIPPING ADDRESS?

Yes BUT only before your order has been shipped. Once an order has been placed, please contact our Customer Delight team and they will happily help you. You can contact our customer delight team via phone (+91 80976 48599), WhatsApp, email or the contact us page available on our site.

DO YOU HAVE A CASH-ON-DELIVERY (COD) OPTION?

Yes but only for deliveries within Surat, Ahmedabad, Bombay and certain other cities in India. Please contact our customer delight team for more information.

TRY AT HOME OR TRY ONS?

We offer a Try-at-home service only in Surat. A 8Hearts partner will visit you at your desired location with your selected designs and you can Try them on. There is no compulsion to buy from us after trying our jewellery pieces if you do not like them, however we are sure you will fall in love.

You are also free to try on any of our in-stock designs at our home office in Surat.

Please contact our Customer Delight team and they will happily help you. You can contact our customer delight team via phone (+91 80976 48599), WhatsApp, email or the contact us page available on our site.

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